There’s a good reason for this. In 2019, more than three-quarters of Americans used a mobile device to check their bank balance. That’s a number that should only increase as banks empower their customers to do more and more banking tasks on their smartphones.
That being said, some banks are already beginning to distinguish themselves from the competition with their superior mobile apps. Take a look at our top five below to see what your bank’s mobile app could do better.
Ally is one of the highest-rated online-only banks in the country. As you might expect, this bank without branches has invested heavily in its mobile app -- and to great effect. The app does everything you would want in a banking app, including mobile check deposit and bill pay.
What really makes Ally Bank’s app stand out is its user interface. The company has designed a fantastic layout that makes it incredibly easy for their customers to access exactly what they’re looking for. Onsharp has had similar success with designing user-friendly apps for companies like College Nannies + Sitters + Tutors.
This app from Capital One recently took home a J.D. Power award for the “highest in customer satisfaction among mobile banking apps”. The reason for this is clear. The company has packed its mobile app with functionality that is rare for the industry. You can use the app to track all of your accounts, your credit score, and even your purchases.
Even better, you can set up push notifications on your phone to get instant notifications from the app whenever your credit changes or is used. With features like this, Capital One must have gone through a killer prototyping process when designing their app.
Bank of America’s app stands out due to its exceptional security features. One of the most helpful features that the app provides is the ability to establish travel notices on your accounts directly from the palm of your hand. This can be frustratingly difficult at other banks.
Additionally, the Bank of American application allows you to order replacement cards and activate them on your smartphone. The company has built-in the security features necessary to make this happen. Customers appreciate this, rating the app 4.8 on the Apple App Store, and 4.7 on the Google Play Store.
With its mobile app, Wells Fargo makes it incredibly easy for users to monitor their investments on their phones. When you log on, you can see how your investments are doing just like you would check your account balances. You can even open new orders, browse real-time quotes, and find market data and graphics to guide your investment decisions. This kind of investment-focused functionality is hard to find on other mobile banking apps.
Chase’s mobile app includes everything you would want in a banking app. What makes it stand apart, however, is its inclusion of a mobile prepaid card reloading system. This enables owners of Chase prepaid cards to get access to their money faster and without having to visit a branch or access a computer.
As you can see from the list above, what really makes banking apps special is functionality and ease of use. At the same time, banking applications need to be ultra-secure to protect confidential user information. Not all application design companies have the ability to balance all three of these aspects of a successful banking app. Onsharp does.
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