Let’s detail how to create top-notch contact features that will get your ghost users reaching out to your agents in no time:
Contact features can make or break customer communication. If getting in touch is confusing or inconvenient, users will move on to another provider. Specifically, contact features can add value to your real estate app in these ways:
By getting a potential buyer’s info, you’ll be better able to turn the contact into a sale. At the same time, users will be delighted by the features and you can make use of their data to hone your marketing campaigns.
Modernizing your contact form will ensure that your real estate app stays accessible, user-friendly and professional. As you design how potential customers will contact you, keep in mind these pointers:
By following these tips, you’ll design contact features that actually motivate potential buyers to get in touch.
To inspire you, we’ve put together a list of our favorite contact features from the most popular real estate apps. We hope they’ll give you a sense of what kind of features meet user needs and capture their interest.
Remax has an excellent chat feature. Straight from the listing, potential buyers can start a direct chat with an agent. This is highly convenient for the buyer - and keeps communication centralized for your agency.
Visual runs the world. Redfin has successfully leveraged the user’s desire to see more of the listing by allowing for video chats and visual tours from the app. Potential buyers can video call the agent or schedule a visual tour through an instant booking feature. This is amazing for taking your customer service to the next level and getting more buyer interest.
Loopnet exceeds consumer expectations by giving a full real estate agent profile before the app messaging feature. This gives users the chance to contact via their preferred method. It also highlights the agent’s professional credentials to increase customer confidence.
Housing has a nifty, modern feature. Instead of just in-app chatting, they have WhatsApp integration. For many users, WhatsApp is their preferred contact method. This type of integration makes it easy to keep communication lines open.
As you create or update your contact form, consider some of these top features. With them, you can encourage potential buyers to get in touch in exactly the manner they want to.
Click on the button below to download the PDF version of this blog post. Feel free to print or share with your business colleagues, or send them a link to this article.